Shipping policy
Shipping Policy
Order Processing
Orders are normally processed and dispatched within 1–3 business days after your order has been placed and payment has been successfully received.
Business days are Monday to Friday, excluding Irish public holidays. During particularly busy periods, launches or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Destinations
The Last Chapter currently ships to:
- Ireland
- United Kingdom
- European Union
- United States
Availability of shipping services may vary depending on the destination.
Shipping Costs
Shipping costs are calculated based on the weight of your order and its destination and will be displayed at checkout before you complete your purchase.
Shipping rates are based on the applicable delivery service available for your order. You will always be able to review the shipping charge before making payment.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times will depend on the destination and shipping service selected.
Please note that delivery estimates are provided as a guide and are separate from our 1–3 business day processing time.
International orders may take longer due to customs processing or circumstances outside our control.
Tracking
Where tracking is included with the shipping service selected for your order, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been handed to the carrier.
International Orders
International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country and the value and nature of the order.
Where such charges apply and are not collected by us at checkout, they are generally the responsibility of the recipient. The Last Chapter does not control charges imposed by foreign customs or tax authorities.
Customers are responsible for ensuring that items ordered can lawfully be imported into their destination country.
Incorrect or Incomplete Addresses
Please make sure your delivery information is complete and accurate before submitting your order.
If you notice an error in your delivery address, please contact us as soon as possible at Support@thelastchapter.ie.
We will try to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.
If an order is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply if you request that the order be sent again.
Delayed, Lost or Damaged Parcels
If your order has not arrived within a reasonable period after its expected delivery date, please contact us at Support@thelastchapter.ie and we will investigate the delivery with the carrier.
If your parcel arrives damaged, please contact us as soon as possible and include photographs of the parcel and affected items where possible so that we can investigate the issue.
Nothing in this Shipping Policy limits or affects your statutory consumer rights under applicable law.
Returns
For information regarding returns, cancellations and refunds, please refer to our Return and Refund Policy
Contact
If you have any questions about shipping or your order, please contact:
The Last Chapter
Support@thelastchapter.ie